Returns & Exchanges

At DEGEN, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags. Our streamlined process ensures that if a fit isn't perfect, your exchange or refund is handled with absolute precision.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags remain attached and the garment is in its original condition.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.